Refund & Cancellation Policy
At Globnet Enterprises LLP, customer satisfaction is important to us. As we deal with perishable and consumable food products, our refund policy is designed to ensure food safety.
1. Order Cancellation
Before Dispatch: Orders may be cancelled before they are dispatched from our facility.
After Dispatch: Once an order has been shipped, cancellation is no longer possible.
2. Returns
For food safety and hygiene reasons, we do not accept returns of food products once delivered, except in the following specific situations:
Incorrect product delivered.
Product received in damaged condition.
Product received after the expiry date.
Manufacturing defect.
Missing items in the order.
Exceptions & Non-Refundable Scenarios:
Taste Preferences: As taste is subjective, we do not offer refunds or replacements based on personal flavor preferences.
Minor Packaging Damage: Minor dents or scratches on the outer shipping box that do not compromise the safety or quality of the food product inside are not eligible for refunds.
Failed Deliveries: No refunds will be issued for failed deliveries caused by an incorrect or incomplete shipping address provided by the customer, or if the customer is unavailable to receive the package after multiple delivery attempts by our courier partner.
3. Refund & Replacement Eligibility
Refunds or replacements may be approved if the issue is reported within 48 hours of delivery.
To initiate a refund or replacement request, please email us at support@diaffomlife.com or contact us via WhatsApp/Phone atÂ
+91 62394 95709 with the following required details:
The order number.
Clear photographs of the affected product.
Clear photographs of the shipping package.
A brief description of the issue.
4. Refund Processing
Financial Refunds: Approved refunds will be processed back to the original payment method within 7–10 business days.
Replacements: If a replacement is requested and approved, the new item will be shipped to you without any additional charges.